LookWow Privacy Policy

Last updated: [Date]

LookWow ("we", "our", or "us") operates the LookWow mobile app and website (collectively, "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Information you provide

  • Account details: name, email address, mobile number, password.
  • Profile information: address, profile photo, preferences.
  • Booking details: service requested, preferred time, location.
  • Payment information: billing name, payment method tokens (we do not store full card details unless using a supported PCI-compliant provider).
  • Communications: messages, feedback, support requests.

1.2 Information collected automatically

  • Device information: device type, operating system, unique device identifiers.
  • Usage data: app activity, pages visited, timestamps, and interaction logs.
  • Location data: approximate or precise location when you permit location services (used to match you with nearby providers).

1.3 Information from third parties

We may receive information from third-party services such as payment processors, identity verification providers, or social login providers.

2. How We Use Your Information

  • To provide and maintain the Service, process bookings and payments.
  • To communicate booking confirmations, reminders, updates, and support responses.
  • To match you with nearby service professionals based on location and preferences.
  • To improve and personalize the Service, perform analytics and usage tracking.
  • To prevent fraud and enforce our Terms & Conditions.

3. Legal Basis for Processing (where applicable)

Where applicable, we rely on user consent, performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., security and fraud prevention) as the legal bases to process personal data.

4. Sharing Your Information

We may share your information with:

  • Service providers and partners (e.g., payment processors, analytics providers) who help us operate the Service;
  • Service professionals to enable appointment fulfilment (name, contact number, service address, and relevant booking info);
  • Law enforcement or regulatory authorities when required by law or to protect our rights;
  • Third parties in connection with business transfers, mergers, or acquisitions (with notice to users where required).

5. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and legal requirements.

6. Your Rights

Subject to local law, you may have rights including:

  • Access and receive a copy of your personal data;
  • Correct inaccurate personal data;
  • Request deletion of your personal data;
  • Withdraw consent where processing is based on consent;
  • Object to or restrict certain processing activities.

To exercise your rights, contact us using the details in the "Contact" section below. We may need to verify your identity before fulfilling requests.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is completely secure—absolute security cannot be guaranteed.

8. Children

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, contact us and we will take steps to delete it.

9. International Transfers

We may transfer personal information to countries other than your country of residence for processing and storage. When we do so, we will take steps to ensure appropriate protections are in place.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy with a revised "Last updated" date. Continued use of the Service after changes implies acceptance of the revised policy.

12. Contact

If you have questions or wish to exercise your rights, contact:

By using LookWow, you consent to the terms of this Privacy Policy.